11362_ADA Grievance Request

Lesson: 11362

Title: ADA Grievance Request

Process: ADA Grievance Request

Objective: Record an ADA Grievance Request

Track Labor Relations
1.1.3.6.2 ADA Grievance Request
Roles	Transaction
*Employee	Completes the ADA Grievance form
*Member of the Public	Completes the ADA Grievance form
ADA Officer	Receives the ADA Grievance form Enters data into the system manually Update the Grievance data
Administrative Official	Receive an email about the Grievance
Inputs:	ADA Grievance form
Outputs:	Record Grievance
* Initiates process

Process Details

Employee completes the paper JHRD 305, ADA Grievance form.

Member of the Public completes the paper CC-DD-50, ADA Grievance form.

ADA Officer receives the ADA Grievance Request Form from an Employee or Member of the Public and records the data in the system manually. ADA Officer updates the Grievance data to document the steps, then, sends an email to communicate the information to the Administrative Official.

Administrative Official receives an email about the Grievance.

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Process Exceptions and Errors: TBD (here we include any errors users may encounter)

Knowledge and Skill Level: Each role has a certain level of responsibility in the process. Employees should aim at understanding the processes per their role and become skillful in applying their knowledge to complete transactions efficiently and with minimal errors. To guide you in understanding what your level of knowledge and skill to aim for based on your role refer to the table below. Also, below, is a table with descriptions for each level.

Track Labor Relations	1 = Fundamental
Track Labor Relations	2 = Intermediate
ADA Grievance Request	3 = Comprehensive
Roles	Knowledge and Skill Level
Employee	1
Member of the Public	1
ADA Officer	2
Administrative Official	2

Level	Description
1	Fundamental – high-level understanding of process, basic ability to do tasks in CONNECT with some or no support, and may refer to a liaison for assistance.
2	Intermediate – full understanding of their individual role functions within a process and is proficient enough to operate effectively under minimal assistance. Has understanding of previous process tasks performed and the impact downstream.
3	Comprehensive – full understanding of process, related roles, activities and tasks performed to complete the process. Comprehensive ability of role functions within the process with no assistance. Ability to perform other tasks related to other roles within the process.